Shipping Information

At Good American, we’re committed to bringing you fashion that fits perfectly and makes you feel confident. Our shipping options are designed to get your favorite pieces to you as efficiently as possible.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping

Please note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every Good American item you purchase. If you’re not completely satisfied, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Return & Exchange Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached, and in original packaging
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Return Shipping: Customer’s responsibility unless due to our error

Step-by-Step Return Process

1. Initiate Your Request

Contact our customer service team within 15 days of receiving your order. Email us at [email protected] with your order details and reason for return/exchange.

2. Wait for Approval

Our team will review your request and respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not send items without an RMA number as we cannot process unauthorized returns.

3. Package Your Items

Securely pack the items in original packaging with all tags and labels. Include a copy of your order confirmation or the RMA email inside the package.

4. Ship Your Return

Send your package to our returns address using a trackable shipping method:

Good American Fashion Store
Returns Department
1717 Sunrise Road
Las Vegas, US 89102

5. Confirmation & Processing

Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days. You’ll receive an email confirmation when complete.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Swimwear: All items from Always Fits Swim and Black Swim collections, including bikini tops and bottoms
  • Bodysuits: All items from the Bodysuits category
  • Bandeau Tops: All bandeau styles from our swim and intimate wear lines

Please double-check your selections when ordering these items. If you receive a defective product in these categories, contact us immediately for assistance.

Refund Information

Refund Timeframe

Refunds typically appear in your account within 7-10 business days after processing, depending on your bank or payment provider.

Payment Methods

We support refunds to all original payment methods including Visa, MasterCard, JCB, and PayPal. Shipping fees are non-refundable for returns that are not due to our error.

Exchanges

For exchanges, we’ll ship the new item once we receive and approve your return. Exchange shipping is free if your original order qualified for free shipping; otherwise, standard shipping rates apply.

Need Help?

If you have any questions about shipping, returns, or exchanges, we’re here to help make your Good American experience flawless.

Email: [email protected]

Address: 1717 Sunrise Road, Las Vegas, US 89102

Thank you for choosing Good American—where your confidence and satisfaction are always our priority.