At Good American, we’re dedicated to ensuring your fashion fits perfectly and makes you feel confident—just like our innovative Always Fits collection that adapts to your body. We understand that sometimes things don’t work out, so we’ve designed a hassle-free returns and exchanges process to match our commitment to excellence. Whether you’re returning a pair of America’s Favorite Skinny Jean or exchanging a Bodysuit for a different size, we’re here to help you every step of the way.

Return & Exchange Policy Overview

We want you to love every item you purchase from Good American. If you’re not completely satisfied, you can return or exchange most items within 15 days of receiving your order. Please note that all returned items must be in original condition—unworn, unwashed, with tags attached, and in the original packaging. For hygiene reasons, certain products cannot be returned or exchanged, as detailed below.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Start by contacting our customer service team within the 15-day window. Send an email to [email protected] with your order details and reason for return or exchange. You can use the template provided below to make it easy.
  2. Wait for Approval: Our team will review your request and respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not send back items without an RMA number, as we cannot process unauthorized returns.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or the RMA email inside the package.
  4. Ship Your Return: Send the package to our returns address using a trackable shipping method. You are responsible for return shipping costs, unless the return is due to a defect or error on our part. Our returns address is:

    Good American Fashion Store
    Returns Department
    1717 Sunrise Road
    Las Vegas, US 89102
  5. Confirmation and Processing: Once we receive your return, we’ll inspect the items and process your refund or exchange within 5-7 business days. You’ll receive an email confirmation once it’s complete.

Non-Returnable Items

To ensure the safety and hygiene of our products, the following items are final sale and cannot be returned or exchanged:

  • Swimwear: This includes items from the Always Fits Swim and Black Swim collections, such as bikini tops and bottoms, due to intimate nature and hygiene concerns.
  • Bodysuits: Specifically, those from the Bodysuits category, as they are considered intimate apparel.
  • Bandeau Tops: As part of our swim and intimate wear lines, these are not eligible for returns.

Please double-check your selections when ordering these items. If you receive a defective product in these categories, contact us immediately, and we’ll gladly assist you.

Refund Information

Once your return is processed, refunds will be issued to the original payment method used during purchase. Here’s what to expect:

  • Refund Timeframe: Refunds typically appear in your account within 7-10 business days after processing, depending on your bank or payment provider.
  • Payment Methods: We support refunds to all original payment methods, including Visa, MasterCard, JCB, and PayPal. Note that shipping fees are non-refundable for returns that are not due to our error.
  • Exchanges: If you request an exchange, we’ll ship the new item once the return is received and approved. Shipping for exchanges is free if the original order qualified for free shipping; otherwise, standard shipping rates may apply.

Return & Exchange Request Template

To streamline your request, use the template below when emailing us at [email protected]. Copy and paste it into your email, filling in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Good American Customer Service Team, I would like to request a [return/exchange] for my recent order. Below are my details: – Order Number: [Your Order Number] – Date of Purchase: [Purchase Date] – Items to Return/Exchange: [List item names, sizes, and quantities] – Reason for Return/Exchange: [e.g., wrong size, defective item, not as expected] I have reviewed the return policy and confirm that the items are in original condition with tags attached. Please provide the RMA number and further instructions. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

If you have any questions about returns or exchanges, don’t hesitate to reach out. We’re here to ensure your Good American experience is as flawless as our fashion.

Contact Us
Email: [email protected]
Address: 1717 Sunrise Road, Las Vegas, US 89102

Thank you for choosing Good American—where your confidence and satisfaction are always our priority.